Privacy policy

Last updated: 15 October 2026

This policy explains what personal information Lumina Sanctum Wellbeing collects, why, and what your rights are. I keep it short and plain because privacy matters, especially when you are sharing something as personal as your relationship.

Who I am

Lumina Sanctum Wellbeing is run by Bianca Tiron, a relationship coach based in St Albans, Hertfordshire, UK. I am the “data controller” for the information described here. You can contact me about anything in this policy at enquiries@luminasanctumwellbeing.co.uk.

What I collect and why

• Love pattern quiz. If you take the quiz and ask for your result, I collect your first name (optional), your email address and which of the four result types you received. Your individual answers are not stored. I use these details to send you your result and four short follow-up emails over the next ten days. After the last email, your details are deleted unless you have booked a call with me. The legal basis is your consent, which you can withdraw at any time by clicking “unsubscribe” in any email.
• Free guide sign-ups. If you request a free guide, I collect your first name (optional) and email address. I use them to send you the guide and four short follow-up emails over the next ten days. After the last email, your details are deleted unless you have booked a call with me. The legal basis is your consent, which you can withdraw at any time by clicking “unsubscribe” in any email.
• Booking a call. When you book a free call or a session, I receive your name, email address and anything you choose to write in the booking form. I use this to arrange and hold the call. The legal basis is taking steps at your request before entering into a contract, and then performing that contract.
• Coaching. I do not keep session notes, recordings or photos of our sessions. What you share in a session stays in the session.
• Purchases. If you buy a guide, your purchase is handled by Payhip, which collects the details needed to process payment and deliver your download. I receive your name, email and order details. I never see your full card details.
• Emails you send me. If you email me, I keep the conversation so I can reply and help you.

Who processes your information for me

I use a small number of trusted services to run the business. They only process your information on my instructions:

• MailerLite: email sign-ups and email sending.
• Google (Google Calendar and Gmail): booking calls and email.
• Microsoft 365: business email.
• Payhip: selling and delivering digital guides.
• Netlify: hosting this website.

Some of these providers may store data outside the UK. Where they do, they use legally recognised safeguards, such as the UK International Data Transfer Addendum or Standard Contractual Clauses.

I never sell your information, and I never share it with anyone for their own marketing.

How long I keep it

• Quiz sign-ups: deleted after the ten-day email series ends, unless you book a call.
• Free guide sign-ups: deleted after the ten-day email series ends, unless you book a call. If you unsubscribe earlier, you will not be emailed again.
• Bookings: your name and email are kept only for as long as we are working together.
• Purchase records: as long as required for tax purposes (normally 6 years).

Cookies

This website does not use advertising or tracking cookies. Fonts are loaded from Google Fonts, which means your browser connects to Google’s servers to display the text. Payhip, Google Calendar and MailerLite may use their own cookies when you use their pages.

Your rights

Under UK data protection law (UK GDPR) you have the right to:

• ask for a copy of the personal information I hold about you,
• ask me to correct or delete it,
• withdraw your consent at any time,
• object to, or ask me to restrict, how I use it,
• ask for your information in a portable format.

To use any of these rights, email enquiries@luminasanctumwellbeing.co.uk. I will reply within one month.

If you are unhappy with how I have handled your information, you can complain to the Information Commissioner’s Office (ICO) at ico.org.uk or on 0303 123 1113. I would appreciate the chance to put things right first.

Changes to this policy

If I change how I use your information, I will update this page and the date at the top.